Issue: Symptoms experienced will show that when a call is made from the Core and a hangup is made from the Core, the call will not disconnect. If the call is disconnected from the far end then it will disconnect properly. Sending a BYE message results in the system sending a 407 request, which the Softphone does not respond to. 

Workaround: Hanging up from the Softphone or far end caller works, but not from the Core. 

Earliest Reported Version: 9.9.0. This does not affect the LTS (9.4.x) branch.

Version Fixed: This issue is under investigation.

Issue: QIO, NL, and NM Series devices show green in Configurator but display the error “LAN A Connection Failure” on the status of the devices and the inventory in QDS.

Workaround: Reboot the Core to fix the issue. 

Earliest Reported Version: 9.10.0

Version Fixed: This issue is under investigation.

Issue: A hostname that ends with a hyphen (-) is invalid. If the hostname is longer than 32 characters, truncation will occur which can result in the hostname ending in a hyphen. 

Workaround: None. 

Earliest Reported Version: 9.6 and 9.4.3 LTS Branch

Version Fixed: This issue is under investigation.

Issue: When adding PL-LA8 or PL-LA12 components to a new design and editing the number of segments, the number of input pins does not increase correspondingly as expected.

Workaround:  None. This will be resolved in an upcoming release.

Earliest Reported Version: 9.10.0. This does not affect the 9.4.x LTS branches.

Version Fixed: This issue is under investigation.

Issue: When transitioning designs from any DPA amplifier to any CX-Q amplifier using Properties, the second channel becomes inaccessible, leading to unconfigurable E-H settings.

Workaround: Add CX-Q amplifier directly instead of changing the model through Properties. This will be resolved in a future release.

Earliest Reported Version: 9.9.0 and 9.4.5 LTS Branch. 

Version Fixed: This issue is under investigation.

Issue: When using Designer 9.9 or 9.10, loading designer can take a long time if the PC has lots of plugins installed. Similarly, when searching for items in the schematic library (components or plugins) designer can take a long time to find matches if the PC has lots of plugins installed.

Workaround: Reduce the number of plugins the PC has installed.

Earliest Reported Version: 9.9.0. This does not affect the LTS (9.4.x) branch.

Version Fixed:  This issue is under investigation.

Issue: Some controls within a State Trigger Button and/or ComboBox within a UCI Toolbox cannot be activated when accessing the UCI from a physical TSC, Windows UCIViewer Application, or a mobile device (Android and iPhone accessing WebUCI).

Workaround: Utilize traditional, non-Toolbox methods for State Trigger Button and ComboBox objects.

Earliest Reported Version: 9.5.0 and 9.4.3 LTS.

Version Fixed:  WebUCI was fixed in 9.10; however UCIViewer and TSC's are still under investigation.

Issue: Popup Button page graphic elements may not render as expected with TSC G2 and G3s.

Workaround: Set the value of ‘Popup corner Radius’ to be equal or less than the value of ‘Popup Margin’ in the button Properties. This issue is under investigation.

Earliest Reported Version: 9.8.0. This does not affect the LTS (9.4.x) branch.

Version Fixed: This issue is under investigation.

Issue: The Core may experience a disruption in operation after the AVer plugin runs for 30 minutes to 1 hour.

Workaround: Ensure the latest version of the Plugin is installed. This issue is under investigation.

Earliest Reported Version: 9.7.0 and 9.4.5 LTS.

Version Fixed: This issue is under investigation.

Issue: When the ‘Is Managed’ Property is set to ‘Yes’ in v9.10 and the design is opened in an earlier version of QDS, the plugins may experience compatibility issues. Plugins from 9.9.1 to 9.10 may also experience the issue. 

Workaround: Remove the plugins and utilize a new instance of the plugin. 

Earliest Reported Version: 9.10.0. This does not affect the 9.4.x LTS branch

Version Fixed: This issue is under investigation.

Issue: The 2nd page experience is incorrectly shown on the UCI when joining a Zoom call.

Workaround: None. This will be resolved in an upcoming release.

Earliest Reported Version: 9.10.0 and 9.4.6 LTS. 

Version Fixed: This issue is under investigation.

Issue: Rendering text and other controls appear blurry in HTML-based UCIs only. This issue does not exist when rendering the UCI inside Q-SYS Designer, on a TSC Touch Panel, in the UCI Viewer Application, or the UCI Viewer on iOS Application. 

Workaround: None. This will be resolved in an upcoming release.

Earliest Reported Version: 9.10.0. This issue does not affect any 9.4.x LTS branches.

Version Fixed: This issue is under investigation.

Issue: When a Camera is added to a design, moving it into a Container from another part of a design returns it to the Inventory. If it is placed directly into a Container and removed from the Container, it also returns to the Inventory.

Workaround: Either place the Camera directly into the Inventory or place the Camera Status Block where you want it in the design.

Earliest Reported Version: 9.9.0 and 9.4.5 LTS.

Version Fixed: This issue is under investigation.

Issue: For users running the app on iOS version 14.0+, the app may no longer discover Cores on the network. This is due to changes in multicast support at the iOS level.

Workaround: As a workaround, configure Hard Link IP Addresses in the Q-SYS Control App (iOS) to communicate with the desired Cores. A fix is being investigated.

Earliest Reported Version: iOS version 14+

Version Fixed: This issue is under investigation.

Issue: Custom Font Styles are not applied properly for the Controls & Tools via UCI Style Controller.

Workaround: Specify different font-family names for your imported @font-faces.

Earliest Reported Version: 9.8.2 and 9.4.5 LTS Branch.

Version Fixed: This issue is under investigation.

Issue: If a design schematic contains a Call Sync component and the Core Model is changed to 'vCore Control', the Call Sync component remains enabled while any wired Call Systems or Endpoints become properly disabled (grayed out).

Workaround: None. Call Sync is not supported with vCore despite not showing as disabled in designs that use vCore.

Earliest Reported Version: 9.6.0 and 9.4.4 LTS Branch. 

Version Fixed: This issue is under investigation.

Issue: AES67 Rx periodically showing a fault of “Compromised - Packet Missing” or “Compromised - Packet too late” when PTP Transparency Clock (TC) is enabled on the Q-SYS NS2 Netgear switches.

Workaround: Disable PTP TC on Q-SYS NS Netgear switch. 

Earliest Reported Version: 9.6.0 and 9.4.5 LTS Branch.

Version Fixed: This issue is under investigation.

Issue: The Q-SYS Media Stream Receivers in are unable to accept unicast streams from Visionary Solutions network Video Encoders. 

Workaround: For now, customers integrating Visionary Solutions Video Endpoints must use multicast. 

Earliest Reported Version: 9.9.1 and 9.4.6 LTS. 

Version Fixed: This issue is under investigation.

Issue: Q-SYS Designer v9.10.0 erroneously allows signal types (tags and wires) to be wired to multiple destinations. QDS does not allow multiple sources to feed one destination.

Workaround: Ensure you are using tags and wires as a one-to-one connection.

Earliest Reported Version: 9.10.0. This does not affect the LTS (9.4.x) branch.

Version Fixed: This issue is under investigation.

Issue: After rebooting the PC connected via USB cable to an I/O 8-Flex, audio may not be detected, resulting in inactive LEDs despite the connection showing as “Connected.”

Workaround: Disconnect and reconnect the USB cable from the laptop to restore audio functionality.

Earliest Reported Version: 9.8.2. This does not affect the LTS (9.4.x) branch.

Version Fixed: This issue is under investigation.

Issue: When using Redundant Cores with Access Control enabled in designs with PA routers, a Core failover may result in PA Global Priority settings reverting to defaults.

Workaround: Turn off Access Control and the settings will not revert to default. 

Earliest Reported Version: 9.9.1. This does not affect the LTS (9.4.x) branch.

Version Fixed: This issue is under investigation.

Issue: A Core with Software Dante deployed that was previously enrolled in a Dante Domain may not be discoverable in Dante Controller if the Core was not properly un-enrolled from the Domain.  

Workaround: Delete the DDM.conf and UUID files.

1.  Disconnect Windows the Core from the Design
2. Run the Design in Emulation Mode
3. Open the Windows Explorer Folder and navigate to C:\Users\qsc\AppData\Local\Temp\QSys Temp Files
4. Open the most recent hash folder (For example, C:\Users\username\AppData\Local\Temp\QSys Temp Files\638360882256976981) and open the Settings Folder
5. Delete “DDM.conf” and "UUID" files
6. Save the Design while still in Emulation Mode
7. Disconnect Emulation Mode
8. Save to the Core & Run
9. Open Dante Controller to verify that Software Dante components now show

Earliest Reported Version: 9.9.1 and 9.4.5 LTS.

Version Fixed: This issue is under investigation.

Issue: The Q-SYS Media Stream Receivers in v9.10.0 are unable to accept Streams from Visionary Solutions network Video Encoders. 

Workaround: For now, customers integrating Visionary Solutions Video Endpoints must remain on v9.9.1. 

Earliest Reported Version: 9.10. This does not affect the LTS branch.

Version Fixed: This issue is under investigation.

Issue: Q-SYS Designer may not install when the linked folder on the local machine is deleted or has invalid permissions.

Workaround: Delete the default QSC folder from C:\Users\<userdir>\Documents\QSC or D-link the symbolic link and then freshly install the designer.

Earliest Reported Version: 9.10. This does not affect the LTS branch.

Version Fixed: This issue is under investigation.

Issue: Following a firmware downgrade from v9.10, network services for SSH and Core Redundancy may not be retained in Core Manager.

Workaround: Re-enable services as necessary after downgrade.

Earliest Reported Version: 9.10. This does not affect the LTS branch.

Version Fixed: This issue is under investigation.

Issue: The Save to Core & Run dialog does not display last lines when the Windows scale setting (Settings > System > Display > Scale) is set to more than 100%. 

Workaround: Reduce Windows Display Scale, ideally to 100%.

Earliest Reported Version: 9.8.1 and 9.4.5 LTS. 

Version Fixed: This issue is under investigation.

Issue: The Delay Matrix Mixer component compute resource usage may be higher than anticipated by the design compiler.

Workaround: If the design causes processing overruns, reduce the design size by either reducing the size of the Delay Matrix Mixer component(s), reducing the Max Delay property, removing other components from the design or any combination listed.

Earliest Reported Version: 8.0 and 9.4.5 LTS Branch.

Version Fixed: This issue is under investigation.

Issue: When deploying a design with Advanced USB Audio, it is possible to exceed endpoint limits on Core 110f, Core 8 Flex, and Core Nano.

Workaround: None. This will be fixed in a future release.

Earliest Reported Version: 9.4.5 LTS and 9.8.0

Version Fixed: This issue is under investigation.

Issue: When attempting to downgrade a Core to a version prior to v9.1.x, you see the aforementioned error message.

Workaround: This error means that the Core is expecting signed firmware (introduced in v9.1.x) but the firmware you are attempting to upload (v9.0.1 or earlier) is unsigned. To downgrade the Core, you must toggle the Allow Legacy Unsigned Firmware (v9.0.1 or lower) option in Core Manager:

1. Log in to Q-SYS Core Manager.
2. From the navigation menu, click Utilities.
3. In the Firmware section, select Allow Legacy Unsigned Firmware (v9.0.1 or lower). Do not reboot the Core.
4. Attempt the downgrade again.

Earliest Reported Version: 9.1.x, which does affect the LTS Branch.

Version Fixed: This issue is under investigation.

Issue: If you rename a Q-SYS device, both the original and new name can sometimes appear in Configurator.

Workaround: Close and re-open Q-SYS Designer Software. This will be fixed in a future release.

Earliest Reported Version: 9.7 and 9.4.4 LTS Branch.

Version Fixed: This issue is under investigation.

Issue: In a redundant Core configuration, after upgrading the Core firmware, the Enterprise Manager > Sites > Systems > Status page may show "Unavailable" in the Inventory section.

Workaround: Reboot the Cores and refresh the Status page in your browser.

Earliest Reported Version: 9.3, and it affects all versions in the LTS Branch.

Version Fixed: This issue is under investigation.

Issue: When attempting to add another Core to a Site, such as when adding the second of two Cores in a redundant pair System, the + Add Core button is grayed out.

Workaround: None. Currently, the maximum number of Cores that can be registered to your Organization equals the number of System licenses enabled on the Organization, regardless of whether a System is redundant. This will be fixed in a future update. Note that the Subscription Details table on the Organizations page correctly shows the number of connected Systems and does not represent the number of connected Cores when using any Redundant Core systems.

Earliest Reported Version: 9.3, and it affects all versions of the LTS Branch. 

Version Fixed: This issue is under investigation.